About our privacy policy

We only process data that we need to (improve) our services and we handle the information we have about you and your
use of our services carefully. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services offered by Homepanel.co.uk. These terms and conditions come into effect on februari 20, 2025, and all previous versions will no longer be valid when a new version is published. This privacy policy describes which data we collect about you, what this data is used for and with whom and under
what conditions this data can be shared with third parties. We also explain how we store your data and how we protect your data from misuse and what rights you have
with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our data protection contact, you can find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data is transparent.

Online store software

WooCommerce
Our webshop is developed with software from WooCommerce. Personal data that you provide to us for our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Due to the agreement we have with them, WooCommerce is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information about your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group in order to further improve the service.

WooCommerce hosting
Our webshop is developed with software from WooCommerce, we have chosen Strato for our web hosting. Personal data that you provide to us for our services will be shared with this party. Strato has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Strato is obliged to take appropriate security measures due to the agreement concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Office 365
For our regular business email traffic we use the services of Office365. This party has taken appropriate technical and organizational measures to prevent misuse, loss and damage to your and our data as far as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie
We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address and residential details as well as your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context.
All of the above guarantees regarding the protection of your personal data also apply to the parts of Mollie’s services for which

they engage third parties. Mollie does not save your
data for longer than is legally permitted.

Klarna
We use the Klarna platform to process (part of) the payments in our webshop. Klarna processes your name, address and residential details and your payment details such as your bank details or
credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. In the event of a request for a payment deferral (credit facility), Klarna shares personal data and information about your financial situation with credit reference agencies. All of the above guarantees regarding the protection of your personal data also apply to the parts of Klarna’s services for which they engage third parties. Klarna does not store your data for longer than is legally permitted.

Reviews
Customer reviews
We collect reviews via the Customer reviews platform. When you leave a review via Customer reviews, you must provide a name and email address. Customer reviews shares this information with us so that we can link the review to your order. Customer reviews also publishes your name on its own website. In some cases, Customer reviews may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with Customer reviews. They only use this information to invite you to leave a review. Customer reviews has taken appropriate technical and organizational measures to protect your personal data. Customer reviews reserves the right to engage third parties to provide services for which we have given Customer reviews permission. All of the above guarantees to protect your personal data also apply to the parts of the service for which Customer reviews uses third parties.

Shipping and logistics

AIT Delivery
When you place an order with us, it is our job to have your package delivered to you. We use the services of AIT Delivery to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with AIT Delivery. AIT Delivery only uses this information for the purpose of executing the agreement. Purpose of data processing

Royalmail

When you place an order with us, it is our job to have your package delivered to you. We use the services of Royalmail to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Royalmail. Royalmail only uses this information for the purpose of executing the agreement. Purpose of data processing

General purpose of processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you have placed. We do not use your data for (targeted) marketing. If you provide information to us and we use this information – except at your request – to contact you at a later date, we will ask for your explicit consent. Your data will not be passed on to third parties, except to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by the agreement between them and us or by an oath or legal obligation.

Automatically collected data
The data automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations
In some cases, Homepanel.co.uk may be legally obliged to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will resist this within the scope of the legal possibilities.

Retention periods
We store your data as long as you are a customer with us. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also consider this as a request to forget. Due to applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as

keep as the applicable deadline runs. However, employees no longer have access to your customer profile and documents that we have created based on your order.

Your rights

Under applicable UK legislation, you as the data subject have certain rights regarding the personal data processed by us or on our behalf. Below, we explain what these rights are and how you can exercise them. To prevent misuse, we will generally send copies of your data only to your email address that we already have on file. If you wish to receive the data at a different email address or by post, we will ask you to verify your identity. We maintain a record of processed requests, and in the case of a right to erasure request, we store anonymised data. Any copies or records of data will be provided in a machine-readable format that we use within our systems. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we are using your personal data incorrectly.

Right of access
You have the right to access the personal data that we process about you or that is attributable to you. You can request this information by contacting our data protection officer. You will receive a response within 30 days of your request. If your request is granted, we will send you a copy of all the data we hold about you to your known email address, including an overview of the processors who handle this data and the categories under which the data is stored.

Right to rectification
You have the right to request the correction of your personal data that we process if it is inaccurate or incomplete. You can make this request to our data protection officer. You will receive a response within 30 days of your request. If your request is granted, we will send you confirmation of the update to the email address we have on file.

Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can request this from our data protection officer. You will receive a response within 30 days of your request. If your request is granted, we will send you confirmation to your known email address that your data will no longer be processed until the restriction is lifted.

Right to portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and you may request that this data be transferred to another controller. You can make this request to our data protection officer. You will receive a response within 30 days of your request. If your request is granted, we will provide you with a copy of all personal data we process about you, or that we have processed on behalf of third parties or other processors. Please note that in such cases, we may no longer be able to continue providing services to you as the secure linkage of data files may no longer be ensured.

Right of objection and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of us. If you object, we will immediately cease processing the data while we consider your objection. If your objection is upheld, we will provide you with copies of your data that we process and will permanently cease processing it. You also have the right not to be subject to automated individual decision-making, including profiling. We do not process your data in a manner where this right applies. If you believe that we are, please contact our data protection officer.

Cookies

Google Analytics
Our website places cookies from the American company Google as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not permitted Google to use the data received

Use analytics information for other Google services.

Third-party cookies
In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most current version on this page. If the new privacy policy affects the way we process data we have already collected about you, we will inform you by email.

Contact details
Homepanel.co.uk
Office TC05, 1 Rocky Lane, Birmingham, B6 5RQ, United Kingdom
T: +44(0)121-3685589
E: info@homepanel.co.uk

Contact person for data protection matters:
Jack Dickens