Complaints Procedure

At HomePanel, we are committed to providing high-quality services and ensuring that our customers have a positive experience with us. However, we understand that there may be times when things don’t go as expected. If you have a complaint, we value the opportunity to address it and resolve any issues to your satisfaction.

If you have any concerns or dissatisfaction with our services, we encourage you to reach out to us directly. We take all complaints seriously and will make every effort to investigate and resolve the matter promptly.

How to Submit a Complaint

To submit a complaint, please send an email to our dedicated customer service team at info@homepanel.co.uk. In your email, please include the following details to help us better understand and resolve your issue:

• Your full name and contact details
• Your order number (If you have placed an order)
• A clear description of the issue or concern
• The date when the incident occurred or when the issue was noticed
• Any supporting evidence (such as photos, screenshots, or documents) that might help us assess the situation
• The desired outcome or how you would like the matter to be resolved

We aim to respond to all complaints within 3 business days and will keep you updated on the progress of the resolution. If your issue requires more time to resolve, we will inform you of the next steps and the expected timeframe.

What Happens After You Submit Your Complaint

Once your complaint has been received, our customer service team will carefully review the details provided. We may contact you for further information or clarification to ensure we fully understand the issue at hand. We will then work towards finding a solution that addresses your concerns.

In the unlikely event that we are unable to resolve the complaint immediately, we will keep you informed of the progress and any actions we are taking. If needed, we may involve senior management or other relevant departments to ensure the matter is handled effectively.

Our Commitment to You

We are committed to maintaining transparency and fairness throughout the complaints process. Our goal is to resolve complaints in a timely and efficient manner, and to improve our services based on the feedback we receive.

Thank you for helping us improve, and we appreciate your patience as we work to resolve your concerns.